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ITSM/ITIL v3 Foundation Certification

This hands-on, instructor-led, ITSM Version 3 Foundation certification training program introduces the participant to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library (ITIL). Accredited by ISEB, the course helps participants prepare for the certification exam along with acquiring valuable insights from instructors who have managed IT operations and ITSM programs.  This is a three-day course consisting of lecture and lab.

Topics

At the completion of this course, the student will have worked with the following topics:

  • ITIL Concepts
  • Continuous Service Improvement
  • Service Operation
  • Service Transition
  • Service Design
  • Open itSM Solutions
  • Review Program
  • Self-Study, Exam preparation

Industry certifications included.

Who should Attend:

This course is appropriate for senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.

Business & Community Institute

The Business & Community Institute
West Campus
Phone: (517) 483-1857
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