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Customer Service at LCC

Everybody is empowered and quality service is improved!

Part of LCC's college-wide retention planning efforts is quality service. The philosophy behind this is that the entire campus community contributes to a quality service environment. Students have the ability to change things by providing their input. Administration has the ability to ensure that people have the necessary resources to do their jobs, and frontline staff has the ability to contribute to a quality service culture through the way they treat people. Everybody is empowered and quality service is improved!

The goal is to help staff, faculty and administrators work together

This is a multi-faceted approach to developing a quality service climate on campus. Various employees have already received specialized training in areas such as improved interdepartmental collaboration, how to identify effective personal managerial styles and delivering individual excellence to students. The goal is to help staff, faculty and administrators work together to build a campus-wide service culture.

The long-term result will be to emphasize and highlight the overall quality of service across campus. We want people to know that when they come to LCC everybody cares about and provides quality service. Whether it's an adjunct faculty member or a new student looking for information, we want to provide consistency across campus.

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Office of Advancement and External Affairs at Lansing Community College

Advancement, External and Government Affairs
Administration Bldg, 3rd Floor
Phone: (517) 483-1163
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