Skip to content

Service Industry

Education Field - This industry is the largest representing over 11 million people with 6 out of 10 jobs requiring a master's or doctoral degree. The number of teachers needed is expected to substantially increase. Teacher's account for half of all jobs in this industry. The number of people competing for these jobs is expected to be large.

Education


Industry description

This field not only includes K-12, vocational and higher educational institutions, it also includes libraries, student exchange and special services.

Needs and initiatives

The quality of education is a top priority for government and industry and many innovative school-to- work programs are developing. There is also increased concern for improvement of student achievement test scores, especially in economically and socially deprived areas. There is a much greater emphasis in foreign languages, math and science.

Interests

Interest in working with students requires a strong commitment to behavioral and social development of student, administrative work, research, reading and writing.

Education's Occupational Outlook


Greatest segment needs

The greatest needs include secondary, higher education, special education and health assessment. Supporting positions in demand are teaching assistants, administrators, counselor's, maintenance and repair and office clerks.

Training

Training for teachers requires a bachelor's degree, with some alternative license in the shortage areas of math and science. Teaching assistants require a high school diploma and in some cases college training. Administrator's, counselors and librarians usually have master's degrees.

Earnings

Earning for teachers increases with higher educational attainment and years of service. Teachers average $17 - $18 per hour, with administrators making $30 per hour. Teacher's aides begin close to $8 per hour.

Growth for secondary, higher education, counselors and special education is expected to be faster then average. Average growth is anticipated for elementary teachers, and adult education with no growth for
librarians.

Health Field -This industry is one of the largest industries with over 11.3 million jobs represented. Twelve out of 30 occupations projected to grow the fastest are in health services.

Health Trends


Industry description

More then 460,000 establishments make up the health care services industry. The majority of jobs are in hospitals, physician and health practitioners offices and nursing and personal care facilities.

Needs and initiatives

Advances in health technology has substantially improved the survival rates of trauma victims and severely ill patients. Hand held computers for example record notes on patient, information on vital signs and order tests. In addition, there are clinical developments in transplants, less invasive surgery and gene therapy that are increasing the quality and length of life.

Cost containment in this industry is crucial to eliminate unnecessary procedures and stressing preventative care and outpatient services.

Precautions of the field

The incidence of injury in this industry is greater then average with back strain from lifting patients, exposure to radiation, infectious disease and caustic chemicals.

Interests

Persons in this industry have a strong desire to help and comfort people. They have the ability to deal with a diverse population and can handle a variety of stressful situations.

Health Occupational Outlook


Greatest segment needs

Many of the people employed in this industry work part-time working about 29 - 35 hours per week. Workers in this industry tend to be older.

Three out of five jobs involve health service which involves little education and training, such as nursing and psychiatric aides, food preparation and service, janitors, personal care and home health aides.

Training

Formal training for health care professionals varies from short-term training, associates, bachelor's or graduate and professional level degrees.

Two year programs prepare students for such things as dental hygienist and assistants, medical assistants, registered nurses, radiological technicians, etc.

Most therapists, physician's assistants, therapists, speech pathologists and social workers require a bachelor's degree or more. Physicians, optometrists and podiatrists go beyond college to attain training.

Earnings

The earning is this industry vary considerably. Earning for nursing and personal care facilities average at $9.76 per hour. Home health services may pay $11.50 and work in the office of physicians and dentist offices ranges from $13.13 - $14.28.

Employment Outlook

Employment in the health care services is expected to grow nearly twice as fast then average through the year 2008. The elderly population is expected to grow faster then the total population and there will be a great demand for health care services, nursing and personal care. Employment in the hospital segment will be the slower within the health services industry as hospitals try to consolidate costs.


Personnel Supply Services - This industry ranks among the fastest growing industries in the US. This industry will provide jobs at three times the normal rate of growth for the next decade of 15%, creating over 2.9 million jobs. The majority of temporary jobs require high school education, but increasingly specialized workers are being hired which require an associates degree or beyond. Temporary jobs provide a short-term source of income.

Personnel Supply Services


Industry description

This industry consists of two distinct areas which include employment agencies and temporary staffing services.

Temporary workers replace employees who are absent, on vacation, ill and help with varying seasonal work loads. Some companies choose temporary workers to help cut employment costs, as salaries are less then long-term workers.

Needs and initiatives

There is a trend toward specialization in this field increasing the need for engineers, managers and government workers.

Interests

To be a temporary worker you need to enjoy a variety of work settings and may not have close relationships with co-workers depending upon the length of work assignments. The short-term sources of income are well suited for students, persons juggling family obligations and those seeking permanent positions.

Personnel Supply Services Occupational Outlook


Greatest segment needs

Needs in this area include administrative, professional and production occupations.

Training

Most of the permanent staff jobs require a college degree, such as managers, employment interviewers and marketing and sales workers. The health care industry requires one to two years of education and could include nursing aides, home health aides, licensed practical and registered nurses. Many of the jobs are office entry level positions which include receptionists, secretaries, medical and legal secretaries, office clerks, bookkeepers and data entry operators. The least amount of education is required for industrial workers who may be freight and material movers and laborers.

Earnings

Most temporary workers work an average of 32.4 hours a week. Non-supervisory workers such as home health aides earn from $7.74 per hour , with data entry at $8.11, secretaries at $10.32 and registered nurses making $20.67 per hour. Temporary workers seldom receive benefits.


Employment outlook

This industry is experiencing dramatic growth. Workers in this field are among the youngest with most beginning under 35. Approximately 1.4 million new jobs are expected in the next decade.

Social Services - This is one of the fastest growing industries in the nation. Human service workers and assistants rank the ninth fastest growing occupation. About 102,000 establishments in the private sector provide social services and employ about 2 million nongovernment and salary jobs.

Social Services


Industry description

This industry consists of four segments including family, residential, job training and rehabilitation services. Family services provide for refugees, counseling and administer welfare aid, rent supplements and food stamps. Residential agencies provide adult day care, home-delivered meals, home health and personal care services. The job training services help the underemployed, unemployed and disabled with job skills and education.

Needs and initiatives

The majority of the jobs needed are as residential counselors, home health, personal care aides and food preparation.

Interests

Workers who enjoy this career are good communicators and enjoy people. They may counsel deeply troubled individuals in crisis, train or retrain the unemployed and care for the elderly. They assess the needs of clients, refer them to the correct places for help and monitor their progress. Services are often understaffed and have heavy caseloads. Much of the work requires travel time, evenings, weekends and holidays.

Social Services Occupational Outlook


Greatest segment needs

About one-third of the jobs are professional or technical with the heaviest concentration of needs for social workers, residential counselors, adult and vocational education teachers. Human service workers are needed as residential counselors, drug abuse counselors, aides and assistants in case management.

Training

Professionals in this field require specific State licensure or certification. Human service workers are often required to have a four year college degree. Entry level positions for a social worker require a bachelor's degree. College courses in social services, social work or behavioral sciences is needed for home health aides and child care workers.

Earnings

Earnings are the highest for those in management who have years of experience and the highest levels of education at about $18.55 per hour, with social workers making about $12.05. Many of the jobs in social services are lower paying with human service workers earning about $8.12 and nursing aides at $7.20.

Employment Outlook

Job opportunities are extensive with expected growth of 41%, while the average of industries over all is only 15% for the next decade. The greatest numbers of jobs will be in the low paying entry level jobs. The number of home and health care aides for example will be considerable.

Hotel and Lodging Services - Three out of four jobs in this industry are service or clerical and there are many part-time and seasonal jobs. This industry produced about 1.8 million jobs in 1998. Employment is concentrated into densely populated areas. Most of the hotel establishments though employ 50 people or less.

Hotel and Lodging Services


Industry description

The types of lodging varies from upscale hotels to spas, inns and boarding houses. The majority of jobs are with hotels which can be commercial, resort, residential or campgrounds. Some of the largest hotels in metropolitan areas have conference space, shops, entertainment and lounges. Resort hotels tend to have pools, tennis courts, game rooms and health spas. Residential hotels combine apartment style living with hotel services. Lastly campgrounds house trailers and RV facilities.

Needs and initiatives

The hotel and lodging industry is growing rapidly with much competition amongst national chains. Reservation services have gone on-line internationally.

Interests

To enjoy this service industry, you have to be patient and work under pressure and handle long hours and weekend work. Work hazards are something to think about with hot kitchen equipment, sprained muscles and injured backs. Much of this work is also done by young people under the age of 25.

Hotel and Lodging Services Occupational Outlook


Greatest segment needs

Job opportunities are most prevalent for chefs, hotel desk clerks and cleaners. Administrative duties though such as bookkeeping, accounting and auditing clerks is expected to grow very slowly.

Training

Much of the training for this job is on-the-job. Some require specialized vocational training. Sixty-three percent of the jobs include lawn work, janitorial work, housekeeping and food service. There are also many administrative jobs such as hotel clerk and hospitality workers. College training is necessary for most advanced positions with a bachelor's degree, or masters. Positions held could include managers who oversee the activities of food and beverage, housekeeping, accounting, personnel and publicity.

Earnings

Earnings for this industry are usually lower then average. Many workers earn minimum wage. Some workers earn tips in addition to their salary. Managers may earn bonuses and earn over $12.77 per hour. Most workers earn between $7 and $9.00 per hour.

Employment Outlook

The employment levels in this field are slightly above the average norm for the next decade of 15% to increase over 18%. Turnover in this industry is very high.

Management and Public Relations Services - This is one of the fastest growing industries. About one-fourth of the workers are self-employed. This industry employed some 1 million wage and salary workers in 1978. The vast majority of the firms are small with under 5 employees.

Management and Public Relation Services


Industry description

This industry influences how business, government and institutions are run. The source of service is an expertise, special skills or creativeness. Management and public relations firms implement public exposure strategies and may furnish administrative services, accounting, lobbying, architectural, education and marketing, finance, manufacturing and technology, information systems and data processing and human resources work.

Needs and initiatives

The vast majority of these firms are small. Many people who enter the field leave established firms, from down-sizing or want to establish their own business.

Interests

Time management sense is of essence in this industry to adjust to the stress of constant time restraints to meet deadlines. Weekend work is expected as well as global travel. Work hours are long.

Greatest segment needs

This industry has grown considerably and is advantageous to businesses who can hire a consulting firm on a contractual basis. They are aware of the newest government regulations, production techniques, environmental concerns and technologies.

Management and Public Relations Services Occupational Outlook


Training

Workers in this industry are highly educated with over 70% having a bachelor's degree or more. Most bachelor's degreed candidates start as research associates. Some management firms only hire MBA's (masters in business administration) as consultants. The highest level managers include chief executive officers and vice presidents and many middle managers. Since they oversee the operations of firms, they bear the ultimate responsibility for the firms performance. Management analysts also work on business problems and overhaul computer systems, improve inventory and hire public relations firms. They may have degrees in business management, engineering or computer systems. In contrast, construction firms schedule projects and oversee them to completion. Facility managers are responsible for real estate, finance, quality assessment, facility function and human and environment factors. These people would want degrees in accounting, advertising, public relations or writing. Any degree in this area is just a beginning, as you must have a proven ability to analytically solve problems, have excellent written and communication skills, have assertiveness and motivation and a strong attention to detail

Earnings

The earnings in this industry are higher then average for the rest of the economy. Top level executives can earn as much as $43.95 per hour, with financial managers making $30.17 and marketing, advertising and public relations firms earning $24.59 per hour.

Employment Outlook

Jobs in this industry are expected to grow by 45% which is triple the average rate of 15% for the next decade. Because of company "outsourcing" whereby internal jobs, such as public relations are eliminated and contracted with outside consulting firms. This trend helps cut company costs.

Amusement and Recreation Services - This industry hires many part-time and seasonal workers. The industry is made up of some 99,000 establishments.

Amusement and Recreation Services


Industry description

This is a vast field with diverse activities in sports, performing arts and amusement. The sports field consists of professional sports facilities, athletic and health clubs, weight loss programs, gyms and golf courses. Performing arts includes theatrical and musical facilities, schools, halls and studios. The entertainment would include dance, theater and music. Amusement may include a wide variety of video places, pinball halls and casinos.

Needs and initiatives

Employment in recreation for an aging population is growing with relationship to active adults between the ages of 50 to 75 years of age. Much of the growth is on cruise ships, golf courses and spas or hotel fitness centers. Demand for the performing arts will grow rapidly, but the competition for jobs will be intense.

Interests

The majority of employees in this industry work only part-time and must have other jobs to supplement their performing. The hours of work are long, include nights and weekends and holidays. Extensive travel may be required with touring. Risk of injury in sports jobs is significant.

Amusement and Recreation Services Occupational Outlook


Greatest segment needs

Much of the work in this industry is performed outdoors and most workers are under the age of 35. Forty-four percent of the workers include waitresses, food counter help, information clerks, cashiers, grounds keeping, janitors and security guards. Professional specialty occupations only account for 17% of the industry with jobs in coaching, athletic training and fitness instruction. Then there are actors, musicians and dancers, who are supported by directors and producers. Only 7% of the work includes management which might include recreation supervisors, health club managers and sports program directors.

Training

Half of the jobs require no formal training beyond high school. Many companies are looking for young, unskilled workers. Some jobs require certification, such as fitness instructors. To advance to management you need a degree in physical education, sports medicine or exercise physiology. Performers in this industry usually devote their life to lessons and practice. To advance you need a graduate degree. Most arts administrators posses a master's or doctorate degree. Some entry level supervisory positions require an associates degree.

Outlook

This industry is expected to grow by 32%, which is twice the average for all occupations in the next decade. The jobs which are growing the most include childcare workers, instructors and coaches, recreation workers and marketing and sales.

Earnings

Earnings in this industry is typically low. Bartenders for example will earn about $6.56 and guards, $7.72 and managers $18.24 per hour. Many performers however go without pay for long periods and must have another full-time job to support them. There may be side benefits to the work, such as recreation passes, housing, scholarships and discounts.

Center for Employment Services at Lansing Community College

Career and Employment Services
Continental Bldg (CB), Room 104
Phone: (517) 483-1172
Additional contact information »

Facebook Twitter YouTube Flickr