A person in psychological crisis may exhibit some of these indications:
- Extreme withdrawal from outside stimuli (despondent).
- Agitated or aggressive behavior.
- Unusual outbursts or disoriented statements.
- Behavior or emotions inconsistent with his/her normal behavior.
In non-emergency situations you may contact the Behavior Intervention Team (BIT) with concerns about the physical, emotional, and behavioral well-being or safety of a LCC student or LCC community member, such as: self-injurious or erratic behavior, disruptive patterns, displaced anger, or change in demeanor. For additional information visit: lcc.edu/studentservices/bit.
Don't try to handle a person in psychological crisis by yourself. Call Counseling Services by dialing 1924 (or 483-1924 from a non-campus phone) immediately. Counseling Services has trained counselors who can assist with these issues. If Counseling Services cannot be reached or is closed, call LCC Police by dialing 911 from a campus phone or (517) 483-1800 from a non-campus phone.
Always contact LCC Police by dialing 911 from a campus phone or (517) 483-1800 from a non-campus phone if you encounter violent and/or threatening behavior, or if a person's health appears to be in danger. When in doubt, call LCC Police to come and evaluate the person. Always err on the side of safety.
To avoid escalation when dealing with a person in psychological crisis, the following tips may be helpful:
- Remain calm and rational - don't overreact.
- Be empathic - listen without judging others.
- Clarify messages - listen and reflect back what is said.
- Direct attention to the issue at hand ignore - challenges.
- Permit verbal venting - allow the individual to release as much energy as possible by venting. State reasonable limits during lulls in the venting.
- Avoid physical techniques - physical intervention can escalate the situation.
- Keep non-verbal cues non-threatening - body language, movement, and tone of voice send more messages than what you say.
- Set and enforce reasonable limits - set boundaries for you personally. State them clearly and concisely. Enforce the limits fairly and firmly.
- Refer the student to a counselor in Counseling Services Department for further assistance and guidance.
Emergency Management and Safety Services
Gannon Bldg, Room 220
Phone: (517) 483-1572
Additional contact information »