Banner Procedures for Returns
What is a Return?
You need to process a "return" in Banner when any of the following conditions exist:
- Damaged goods were delivered
- Duplicate item was delivered
- Incorrect item was delivered
- Item cannot be used, obsolete
- Unacceptable
Procedures:
By following these procedures it will reduce the time needed to process your return and facilitate paying the vendor for the items we have received and accepted.
NOTE: All invoices should be forwarded to 7110 -- Accounting & Payroll Department.
If you have any questions, please contact us.
Contact the Purchasing Department to process a return request.
Purchasing Customer Advocate -- contact Doloras Eiseler or call (517) 483-1787.
Purchasing will:
- Get the needed information from the returnee. You will need to provide the purchase order number
- The item to be returned with any product or identifying numbers
- The reason for the return
- Where the item is located
- Purchasing will contact the vendor for return information
- Purchasing will do a work order to Receiving to pick up the item and advise what to insure it for and where and how to return the item
- Purchasing will adjust Banner to reflect the returned item, so payment will not be made
Purchasing Department
Washington Court Place, Room 214
Phone: (517) 483-1785
Additional contact information »