Vendor Performance Form and
The Purchasing Department strives to resolve Vendor performance issues, as well as recognize outstanding Vendor performance. Please follow the steps below to report Vendor performance issues to Purchasing.
Performance problems include, but are not limited to, product quality, delivery performance, cost performance, cooperation, and quantity. These are defined by our expectations listed below:
Product Quality -
Zero defects to the customer
Conforming to purchase order specifications
Delivery Performance -
Meets agreed delivery Date
Delivered per instructions
Meets urgent needs and/or short lead times
Cost Performance -
Price reduction passed on to customer
Delivers at quoted prices
Competence and helpfulness of internal/external sales organization
Handles problems promptly
100% quantity delivered to order
Backordered items delivered in timely manner
Any problems with Vendors should be reported to the Purchasing Department by completing the Vendor Performance Form.
If a department has received outstanding service from a Vendor, where the Vendor has performed above and beyond the expectations of the contractual agreement, and you would like that Vendor's performance recognized, complete the Vendor Performance Form.
Action by Purchasing
When you complete the online Vendor Performance Form it is automatically forwarded to the Purchasing Customer Advocate. The Purchasing Customer Advocate will contact the Vendor to discuss the report and obtain corrective action. You will be notified of the actions taken to resolve performance issues.
Vendor Performance Evaluation
Each year Purchasing evaluates Vendors who have received ten or more purchase orders in a fiscal year or an order equal to or greater than $25,000. Purchase Orders are reviewed for documentation indicating vendor performance concerns. Vendors who fail to perform in a satisfactory manner are notified and monitored for improvement. Vendors who fail to improve will not receive additional purchase orders. Completion of the Vendor Performance Form is a critical component in evaluating vendor performance.
You can assist in this process by -
Inspecting goods and services as soon as possible after delivery
Promptly accepting or rejecting goods or services
Document noncompliance issues
Report Vendor Performance concerns using the online Vendor Performance Form
Please contact Purchasing at (517) 483-1785 if you have any questions.
Washington Court Place, Room 214
Phone: (517) 483-1785
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