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Student Appeals and Complaints

Student Due Process

Lansing Community College holds firm to the philosophy that matriculation in college does not deny any rights of citizenship to a student. At the same time, matriculation in college does not relieve a student of the essential responsibilities of citizenship. Thus, the College is constantly aware of the joint responsibilities, shared by the student body and the College, to uphold the principles of "due process" in all disciplinary action.

It is the College's intention to foster and promote an environment of cooperation among faculty, staff, and students. However, conflicts that require third-party intervention sometimes exist. While there are formal processes for resolving conflicts, it is the goal of the College to achieve resolution as rapidly and as close to the origin of conflict as possible through mediation. To this end, the Dean of Student Affairs (or his/her designee) and/or the Director of Equal Opportunity are available to assist with mediating situations at their lowest level or to direct the parties involved to the person(s) or department(s) that can best mediate the occurrence. This mediation is predicated on the voluntary agreement of both parties. Matters that are considered too extreme may require immediate referral to the formal process.

Due Process is the guarantee of student civil rights under the Constitution of the United States and the laws and regulations of Michigan and Lansing Community College. Due Process is that process which prevents rights from being taken away from an individual without "notice" and an "opportunity to respond" to the allegations. Any questions regarding Due Process should be directed to the Dean of Student Affairs (or his or her designee).

Student Appeal Processes

An "appeal" is defined as a request to review a previous decision and/or the process used in reaching the decision. The line of appeal to be followed will depend upon the type of case involved. In all cases, students are required to state their appeal in writing at the time they begin the appeal process. The following describes the different types of cases and the appropriate lines of appeal to be used in each case. For disciplinary issues, or issues dealing with misconduct, the process described in the Student Code of Conduct, Article IV(D) will be used. Appeals that have gone through the entire line of appeal are considered final and binding on all parties involved.

Final Grade Appeals

A student may appeal the final grade that she or he received in a course if she/he feels that the final grade was awarded incorrectly or unfairly.

A grade appeal must be based on one or both of the following criteria: mistake (for example, the instructor miscalculated the student's total points for the course) or bad faith (for example, the syllabus notes that a lack of class participation will not affect final grade calculations, but the instructor lowers the student's final grade expressly because the student had failed to participate in class).

The student is responsible for demonstrating an instructor's alleged mistake or bad faith.

Students will have until the end of the 6th week following the end of the course to appeal a grade. At each level of appeal, the student will have up to ten (10) calendar days (excepting campus closures) to appeal a decision after notification of that decision at a prior level. Appeals received after the tenth calendar day may be dismissed for "failure to submit an appeal on a timely basis." The student must use the following line of appeal:

  1. The instructor who awarded the grade
  2. The head of the department or program involved (or designee)
  3. The Dean of the division involved (or designee)
  4. The Provost (or designee)

After review of the appeal, if the Provost (or designee) determines that there is insufficient justification to warrant further review, the appeal will be rejected. The Provost's (or designee's) decision is considered final and will be communicated in writing to the instructor, the department/program, the Dean, and the student within 30 days of the date on which the appeal was submitted. If a student appeals beyond the instructor who awarded the grade, the student must submit the appeal in writing by completing the form found by clicking this button.

Grade Appeals »

Student Appeal of Administrative Withdrawal from Classes

(May include, but is not limited to: nonattendance, lack of course prerequisites, student behavior that interferes with the instructional process, etc.)

Whenever the Enrollment Services Office receives a recommendation for an administrative withdrawal, the Enrollment Services Office will notify the student that he or she is being administratively withdrawn in writing through LCC provided email.

When a student has been withdrawn from a class based on the Administrative Withdrawal Policy, students will have five (5) working days, excluding Saturday and Sunday, to submit an appeal in writing. At each level of appeal, the student will have up to five (5) working days to appeal a decision after notification of that decision at a prior level. Any appeals received after the fifth working day may be dismissed for "failure to submit appeal for administrative withdrawal on a timely basis".

Students must use the following lines of appeal for administrative withdrawal decisions:

  1. The Chair or head of the department involved (or his or her designee)
  2. The Dean of the division involved (or his or her designee)

The standard of review for an administrative withdrawal appeal is "whether more likely than not, given all of the facts presented, the administrative withdrawal was proper."

If a student appeals beyond the initial decision maker, he/she must submit the appeal/complaint in writing by completing the form found by clicking this button.

Appeal »

Student Appeal of Educational Records

Students have the right to request correction or amendment of information on educational records that are inaccurate, misleading, or which violate privacy rights or other rights as stated in the Family Education Rights and Privacy Act of 1974, as amended.

Students will have five (5) working days to submit their appeal in writing. At each level of appeal, the student will have up to five (5) working days to appeal a decision after notification of that decision at a prior level. Any appeals received after the fifth working day will be dismissed for "failure to submit appeal of educational records on a timely basis."

The student must use the following line of appeal for educational records issues:

  1. The director or leader of the department responsible for the record (or his or her designee)
  2. The Dean of the division involved (or his or her designee)
  3. Dean of Student Affairs (or his or her designee)

If the request for correction or amendment of information is dismissed or denied after the appeal process has been completed, the student may place a brief statement in the record commenting on the decision of the College.

Student Complaints

Before initiating the formal appeal process at the divisional level, students are encouraged to first meet with the initial decision-maker involved (the instructor, for example) to attempt to resolve issues in an informal manner.

Students will have up to ten (10) calendar days to file a complaint in writing to the department office from the date of the alleged incident. At each level of appeal, a student will have up to ten (10) calendar days to appeal a decision after notification of that decision at a prior level.

When a student wishes to lodge a formal complaint regarding a person except in cases of sexual harassment/discrimination (which is found in the College's Discrimination and Harassment Complaint Process at: www.lcc.edu/catalog/policies_procedures/equalopp.aspx) the student must use the following line of appeal:

  1. Chair or head of the department involved (or his or her designee)
  2. The Dean of the division involved (or his or her designee)
  3. The Judicial Board of the College
  4. The Provost (or his or her designee)

If a student appeals beyond the initial decision maker, he/she must submit the appeal/complaint in writing by completing the form found by clicking this button.

Complaint »

Revised: 11/12/12

Student Affairs Division

Student Affairs Division
Gannon Building
2nd Floor - StarZone
Phone: (517) 483-1200
Additional contact information »

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